True to its commitment to continually improve the effectiveness of its Quality Management System (QMS), the Philippine Statistics Authority Regional Statistical Services Office II (PSA-RSSO II) underwent its first International Organization for Standardization (ISO) QMS on-site surveillance audit with TUV Rheinland Philippines Inc on November 25, 2019 at PSA RSSO II, Carig Sur Tuguegarao City.
Auditor Kharen Tan-Concepcion, representative of TUV Rheinland Philippines Inc. reviewed the conformity of the process flows of the agency, to ensure maintenance of its 3-year ISO certificate and an extension of certification if it meets the quality management system requirements.
The audit was performed on basis of random samples, including a one-on-one interview with the agency’s head, Regional Director Marilyn T. Estrada for the overall quality objectives of the regional office. Auditor Concepcion, also interviewed Engr. Girme M. Bayucan, Chief of Statistical Operations and Coordinating Division (SOCD), and Milagros C. Adduru, Chief of Civil Registration and Administrative Support Division (CRASD). They were asked regarding their respective divisions responsibilities in attaining quality management, specific processes of their respective divisions and functions of responsible focal persons in achieving targets of the agency’s programs, services and activities.
After 8 hours of an extensive audit day, Auditor Concepcion presented the results of her findings on the audit. Auditor Concepcion first noted her positive observations in the RSSO II; first the agency’s various recognition and awards, second is the agency’s awareness and competence with the conducted interviews. She highlighted, “interviewed personnel were receptive and well aware of their responsibilities towards quality management system and respective processes,” Concepcion said.
She also highlighted some Opportunities for Improvement (OFI); for SOCD she suggested to separate the evaluation of (R) risk with (O) opportunity and also to clearly determine the action plans to address them. She also suggested the monitoring of objectives in order to show the achievements of targets. For CRASD, Auditor Concepcion also commented for Civil Registration Section to clarify Customer Satisfaction targets and evaluate the performance of service provider Gakken Phils. Inc. and Philippine Duplicators Incorporated.
At the end of the surveillance audit RD Estrada thanked Auditor Concepcion for her patience and dedication in assessing the management and services of PSA RSSO II. She also thanked her staff for their commitment in their objectives which is to provide world-class quality of services to Filipino people.